Front Office Team Member
Listed on 2026-01-12
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Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk
Location: Columbia
Front Office Team Member Full Time - Must have Open Availability
Front Office Team Member Full Time - Must have Open Availability is a role at Commonwealth Lodging Management, LLC
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Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality We take a proactive, hands‑on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
YOUR NEXT DESTINATION AWAITS
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position SummaryThe position involves high guest contact and presents the first point of contact for all our guests. The Front Desk Agent is responsible for assisting guests with check‑in and check‑out, answering and processing all phone calls received, and handling all special requests for services or information in accordance with standard policies and procedures. Maintain positive guest relations and work to resolve guest challenges to ensure guest satisfaction.
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. This industry functions seven (7) days a week, twenty‑four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
Physician responsibilities include exerting physical effort in lifting/transporting at least 25 pounds; pushing/pulling carts and other equipment up to 100 pounds; enduring various physical movements throughout the work areas; working in a front office and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings; standing and exerting well‑paced mobility for up to 8 hours in length.
Must be willing and able to work a varied schedule that includes nights, weekends and holidays.
- Education:
High school diploma or G.E.D. equivalent. - Related
Work Experience:
Minimum of 1 year of experience as a Guest Service Agent is preferred. - Supervisory
Experience:
No supervisory experience. - Salary: $13.00 per hour
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