Guest Service Agent

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As a Front Desk Agent, you will welcome our guests to the hotel. Your welcoming smile and charming personality will overcome any traveling obstacle our guests may have encountered on their way to us.

ESSENTIAL TASKS

• Greet all customers
• Check-in arriving guests
• Review arriving reservations
• Enter all wake-up calls accurately.
• Check all guest folios during each shift, checking for potential credit problems.
• Handle complaints efficiently and courteously.
• Upsell arriving guests to the highest-rated room.
• Coordinate with Housekeeping on room statuses.
• Be knowledgeable about scheduled groups and meetings
• Maintain fresh coffee in the lobby at all times.
• Coordinate with Maintenance on any guest reported or observed problems.
• Answer telephone efficiently and pleasantly.
• Complete shift checklist before the end of the shift.

QUALIFICATIONS

• High school diploma
• Some customer service experience required