Assistant Executive Housekeeper

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Position Summary

The Assistant Executive Housekeeper assists the Executive Housekeeper in overseeing the cleanliness of the entire hotel. The Assistant Executive Housekeeper is trained in all Executive Housekeeper duties and acts as such in the absence of the Executive Housekeeper. This position includes assisting in the following areas: hiring, training, room inspections, inventory control, ordering guest amenities & supplies, scheduling, and ensuring the success of the entire housekeeping department, as well as providing 100 percent guest satisfaction at all times.

Responsibilities

Property Audits:
~ Ensuring the property is prepared at all times for Quality Assurance, is in compliance and is aware of all Brand Standards.

~ Performs daily property walks and inspects guest rooms inspections, reports maintenance issues immediately, and corrects any cleanliness issues and trends.

Customer Service:
~ Is committed to providing excellent service.

~ Ensuring housekeeping team is trained appropriately.

~ Respond quickly to all guest complaints, concerns, and comments.

~ Consistently meets or exceeds hotel service goals.

~ Provides guests with hotel services, amenities, and local attractions.

Human Resources Management:
~ Assist the Executive Housekeeper with and be involved in the following processes:
Hiring, onboarding, and training new housekeeping team members to ensure retention through culture and teamwork.

~ Be the leader in quality housekeeping training and ensure cleanliness standards are taught and maintained.

~ Maintaining a positive work environment, treating employees fairly and respectfully as well as promoting a strong team atmosphere.

~ Ensuring employees are trained in all emergency procedures, key safety, and guest safety.

~ Documenting all employee incidents, coachings, and counsels. Deliver evaluations in a timely basis.

~ Promotes a strong culture led by HMS and IHG.

~ Monitoring and ensuring proper key control.

Budget & Financial Management:
~ Controls expenses, and uses forecasting tools to spend within given budgets and schedule accordingly.

Daily Procedures:
~ Open and close housekeeping department and ensure proper communication between departments

~ Maintain a clean and organized department, storage closets, and ensure housekeeping carts are maintained according to HMS and IHG requirements.

Requirements

~ Prior housekeeping experience in a hospitality setting required.

~ Prior supervisory experience is preferred.

~ Ability to plan, organize, and lead others

~ Customer- service orientated
~ Excellent work ethic
~ Strong attention to detail
~ Ability to work in a fast- paced environment.

~ Strong communication skills - both verbal and written

~ Ability to multi-task
~ Excellent problem solving skills
~ Punctual, reliable, and regular attendance.

~ Must be able to sit or stand for several hours.

~ May be required to kneel, reach, squat, bend, crawl, pull, push, and twist at times.~

Must be able to push or pull 60 pounds and lift/carry 30 pounds