Resort Host - Female Front Office · JA Resort,Dubai Job Welcome South Carolina USA,Hospitality / Hotel / Catering

Position: Resort Host - Female Front Office · JA The Resort, Dubai
Location: Welcome

Overview

This position is responsible for ensuring that all guests are given a warm, friendly, courteous, informative and efficient service. Focusing on the personal recognition of the guests, who have booked an executive room, strives to exceed their expectations, to anticipate their needs and to create a memorable experience.

Duties and Responsibilities

Welcome and check guests into the hotel by the established procedures of the JA The Resort

Bid farewell to all departing guests

Provide a welcome drink / cold towels to guests

Monitor and coordinate the sequence of waiting for guests for check-in & check out

Ensure personalised check-in and check out process (aware of required protel knowledge & various method of payment knowledge)

Ensure that daily targets for Room/Meal Plan upselling, JA Discovery and Cross-selling targets are achieved.

Maintain active lobby management, assist guests with any inquiry and guide them to the responsible team members

Provide accurate information regarding Resort facilities and guest accommodations to ensure total guest satisfaction is achieved as per JA The Resorts standards

Ensure that any complaints/comments are handled without delay

Ensure that correct data is input onto Protel to develop and maintain a comprehensive guest history system

Ensure that all the Data entries for DTCM requirements are done according to the existing procedure from DTCM

Maintain effective communication with all related departments to ensure a smooth service delivery

Promote JA Discovery loyalty program and encourage guests to enrol

Ensure that all tasks are completed, and traces are resolved (refer daily Resorts host task list)

Ensure that the needs of the guests are anticipated and met and that any further requirements are attended to in a professional manner

Ensure tidiness and cleanliness of the lobby and its interior

Conduct evening candle-lighting ritual in the lobby

Conduct any other assignments given by superiors

Ensure that VIP1, 2 and 7 are escorted to rooms on arrival

Special occasion arrangements

Ensure that Guest Well-being report is being actioned with courtesy follow up call and meetings

Ensure that guest invoices are printed to attach with departure letters to send to guest rooms

Conduct daily show round to ensure that guests are familiar with Resort Facilities

Attend to all guests requests, communicating and following up these with the other departments when necessary

Assist with planning and organizing the holiday itinerary of the guests

Update him/ herself regularly about resort facilities, activities, outlets operation hours, events etc. and conveys correct information to guests

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Resort Host - Female Front Office · JA Resort, Dubai