Guest Service Team Member
Listed on 2026-10-11
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Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
- Location Spartanburg Westgate RIBM,109 Residence Drive,Spartanburg, SC, 29301,United States
- Base Pay $14.00 / Year
- Job Category Guest Service Team Member, Front Desk, Spartanburg
- Employee Type Non Exempt FT
- Manage Others No
- Email randy.ed
Full-Time Front Desk / Guest Services Team Member
Residence Inn by Marriott Spartanburg Westgate
109 Residence Dr, Spartanburg, SC 29301
Full-Time Position | Weekly Paychecks
Be the Face of Our Hotel!Residence Inn by Marriott Spartanburg Westgate is looking for a friendly, professional, and dependable Front Desk / Guest Services Team Member to join our team.
In this role, you will be one of the first points of contact for our guests and play an important part in creating a welcoming and positive hotel experience. The ideal candidate enjoys working with people, has strong communication skills, pays attention to detail, and can confidently manage multiple priorities in a fast-paced environment.
Key ResponsibilitiesWelcome guests and provide friendly, professional service throughout their stay.
Process check-ins, check-outs, reservations, room requests, and payments accurately.
Respond promptly to guest questions, telephone calls, emails, and service requests.
Provide information about hotel amenities, services, policies, and local attractions.
Address guest concerns professionally and involve management when needed.
Maintain accurate guest records while protecting confidential information.
Operate front desk systems, computers, telephones, and key systems efficiently.
Keep the front desk and lobby clean, organized, and welcoming.
Communicate effectively with housekeeping, maintenance, and other hotel departments.
Follow hotel policies, safety and security procedures, and applicable brand standards.
Perform additional duties as assigned by management.
Qualifications & RequirementsPrevious hotel, front desk, hospitality, or customer service experience preferred.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask, prioritize, and remain professional in a busy environment.
Dependable, positive, and guest-focused attitude.
Ability to responsibly handle payments and confidential guest information.
Ability to work effectively as part of a team.
Weekend and holiday availability required.
Position: Full-Time Front Desk / Guest Services Team Member
Pay: Weekly Paychecks
Location: Residence Inn by Marriott Spartanburg Westgate
Available
Shifts:
7:00 AM – 3:00 PM and/or 3:00 PM – 11:00 PM
Shift Availability: Must be able to work both 1st and 2nd shifts
Schedule: Weekend and holiday availability required
Compensation & Benefits: Discussed during the interview process
Physical RequirementsAbility to stand and walk for extended periods.
Ability to operate computers, telephones, and front desk equipment.
Ability to lift, carry, push, or move items weighing up to 25 pounds as needed.
Ability to read documents, process transactions, and work with computer screens.
Ability to communicate clearly with guests, coworkers, and management.
Ability to remain calm and professional while handling multiple guest needs.
Ability to maintain the stamina necessary to perform front desk responsibilities throughout the scheduled shift.
Join Our Team!If you enjoy helping people, creating great first impressions, and providing exceptional guest service, we would love to hear from you.
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