Front Desk Receptionist

Position Summary:

The Guest Service Agent is responsible for providing exceptional customer service, managing guest check-ins and check-outs, handling inquiries and complaints, and ensuring the smooth operation of the hotel's front desk area. This role requires excellent communication and organizational skills, attention to detail, and a strong customer service orientation. Pay Rate:
The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay for this position is $19.00 per hour.

High school diploma, or equivalent GED, required.

Hospitality management education, or at least one year of front desk experience preferred; preferably with a four star / four diamond or higher rated hotel.

Good to excellent communication skills in English both verbal and written .

Responsible for proactively delivering the utmost level of customer service to guests and visitors.

Responsible for maintaining control and organization within the Front Office.

Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences, as well as property situations.

Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork.

Accurately check guests in to and out of the hotel, in accordance with established standards and guidelines.

Demonstrate comprehensive knowledge of Resort rooms, services, and facilities, including personnel, features, and hours of operation.

Maintain discretion and security for the hotel and guests.

Appropriately answer and accurately respond to, or route, telephone calls.

Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs.

Work productively with minimal supervision, appropriately employing initiative.

Actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous.

Uphold the core values and policies & procedures of the resort.

Must be able to stand for the entirety of shift while reaching, bending and stooping as needed.

Must be able to work on site due to daily needs of the job requirements.

Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops

Bi-annual Wellness Fair

Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.