Assistant Hotel Manager

Comfort® is a modern, upper midscale hotel brand designed to provide guests with a warm, welcoming experience and amenities that help them feel refreshed and ready for the day. With more than 1,600 properties across the U.S. and over 2,100 locations internationally, Comfort hotels are situated in areas where guests most want to stay. The brand focuses on delivering consistent quality and meaningful benefits that support both guest satisfaction and owner success.

Comfort’s Rise & Shine prototype reinforces its leadership in the upper midscale segment and positions the brand for continued growth and competitive performance. Team members join a brand that values hospitality, reliability, and a positive guest experience.

The Assistant Hotel Manager is a full-time, on-site role based in the Columbia, South Carolina Metropolitan Area. This role supports the General Manager in overseeing daily hotel operations, including front desk, housekeeping, and food and beverage services, to ensure a consistent, welcoming guest experience. The Assistant Hotel Manager helps manage staff schedules, trains team members on service standards, and monitors performance to maintain high levels of customer satisfaction.

Responsibilities include assisting with budgeting and cost control, supporting local sales and promotional efforts, and ensuring that brand standards, safety procedures, and company policies are followed. The role also involves handling guest inquiries and escalations, coordinating with vendors, and contributing to operational improvements that enhance revenue and efficiency.

• Strong customer service skills, including experience handling guest inquiries, resolving issues, and maintaining a welcoming atmosphere.
• Budgeting and basic financial management skills to assist with cost control, forecasting, and reporting.
• Sales skills to support local marketing initiatives, upselling, and revenue-generating activities.
• Food & Beverage knowledge to oversee breakfast or dining operations, inventory, and service quality.
• Receptionist duties experience, such as front desk operations, check-in/check-out processes, and reservation management.
• Previous hotel or hospitality supervisory experience preferred, with the ability to lead and motivate diverse teams.
• Strong organizational and time-management skills, with attention to detail and the ability to manage multiple priorities.
• Effective verbal and written communication skills, including the ability to interact professionally with guests, team members, and vendors.
• Working knowledge of hotel management software and basic computer skills (e.g., MS Office).
• High school diploma or equivalent required; post-secondary education in hospitality management or a related field is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.