Office - People Operations Coordinator

• Partial same day pay available

The SSA Group is looking for a talented and friendly People Coordinator to join our team at Riverbanks Zoo & Garden.

• Flexible hours
• Zoo Membership
• Meal Plans
• Retail discounts
• Partial same day pay available

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

The People Operations Coordinator I supports the day-to-day people operations function at their location on a part-time basis, ensuring accurate, timely, and compliant execution of processes across the team member lifecycle — including onboarding, employee records, scheduling and timekeeping accuracy, and audit-ready documentation.

The People Operations Coordinator I operates through direct execution of established processes, escalating policy questions, discrepancies, and non-routine employee matters to site leadership rather than resolving them independently. This role does not hold independent resolution authority; all discrepancies and policy questions route to site leadership.

This role supports the on-site employee experience under the direction of site leadership, executing engagement activities rather than designing them independently.

• Support the on-site employee experience from hire to exit, helping create a culture where team members feel welcomed and valued
• Help execute HQ-led initiatives and support local engagement activities — recognition programs, team events, experience improvements — under the direction of leadership
• Serve as the first point of contact for day-to-day questions on EAP, leave, and benefit programs, directing team members to the correct resource
• Reinforce 452 Hospitality principles within the team

This role supports the recruiting cycle for hourly roles by executing established sourcing and coordination tasks.

• Support the recruiting cycle for hourly roles — postings, pipeline management, screening, interview coordination — working with site leaders on staffing needs
• Build and maintain relationships with schools, workforce organizations, and community partners to sustain a candidate pipeline, including job fairs and hiring events
• Ensure job postings follow employment law and internal standards, and track recruiting metrics and hiring event outcomes

This role executes assigned onboarding tasks completion at the site, following SSA HQ and client guidelines for documentation and readiness.

• Execute assigned onboarding coordination tasks and start-date readiness for every new team member as directed, in alignment with SSA HQ and client guidelines
• Complete new hire documentation accurately and on time, including state-specific required forms and training records
• Coordinate uniforms, name badges, and site access credentials ahead of each start date
• Does not hold audit or compliance-metric accountability for onboarding; flags incomplete tasks to assigned site leadership for proper escalation.

This role administers timekeeping and training tracking, including escalating unresolved issues and non-routine compliance questions to site leadership.

• Serve as an on-site contact for timeclock…