Technical Writer

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset.

We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• A hybrid in office schedule for qualifying employees
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

The Technical Writer plays a key role in developing and maintaining high-quality product documentation and training materials for AFL. This includes creating and updating installation guides, training presentations, instructional videos, and other content that supports both internal teams and external customers. Collaborating closely with Application Engineers (AEs), Field Engineers (FEs), Product Line Managers (PLMs), and Marketing Communications (Mar Com), the Technical Writer ensures that all materials are accurate, clear, and aligned with product and brand standards.

Additionally, this role oversees the organization and accessibility of the content library, ensuring it remains current and easily available through internal systems and customer-facing training portals.

Responsibilities

• Create product training content to support AFL’s external customers and installation contractors, as well as AFL internal users including engineers, PLMs, and commercial teams.
• Review draft content and finalize.
• Develop methods and tools to improve the content creation and management.
• Interaction with and support for the engineering, PLM and Mar Com staff as required.
• Participate in product prototyping and mockups in support of content development.
• Participate in and support industry technical specification reviews and meetings.
• Utilize effective communication and problem-solving skills to foster an effective team environment, which strives for product quality, job productivity, safe working environment, organizational effectiveness, and continuous improvements.
• Document and maintain information in compliance with QMS and TL9000 requirements.
• Participate and lead peer review efforts of newly developed and revised content.
• Adhere to and promote the environmental, health & safety policies of AFL.
• Ensure Consistency and Brand Alignment: Maintain consistency in tone, style, and branding across all technical content, adhering to AFL’s documentation standards and guidelines.
• Conduct User Research and Feedback Analysis: Gather feedback from end users, trainers, and stakeholders to continuously improve the clarity, usability, and effectiveness of documentation.
• Maintain Version Control and Documentation History: Track changes and maintain version histories for all documentation to ensure traceability and compliance.
• Support Localization and Translation Efforts: Coordinate with translation teams to adapt content for global audiences, ensuring technical accuracy and cultural relevance.
• Leverage Content Management Systems (CMS): Utilize CMS tools to organize, publish, and manage documentation efficiently across platforms.
• Create Visual Aids and Diagrams: Design or collaborate on the creation of visual content such as diagrams, flowcharts, and infographics to enhance understanding.
• Stay Current with Industry Trends and Tools: Continuously explore and adopt new tools, technologies, and best practices in technical communication and instructional design.
• Provide Training and Mentorship: Offer guidance to cross-functional team members on documentation standards and writing best practices.

Personal Qualities

• Excellent oral and written communication skills,…