Senior Technical Support Engineer

Our client is a world-leading visual AI platform company that organizations across the globe use to create trusted, seamless experiences in their physical spaces. Proven to operate with the highest accuracy in real-time and real-world scenarios, our client harnesses its cutting-edge research and powerful technology platform to make the world a safer, more intuitive and more connected place.

People-oriented, fully-independent, strong in all forms of communications, and a natural problem- solver with a very strong technical orientation. Detail-oriented with a demonstrated ability to solve complex problems, multi-task under pressure, and think critically. Excellent communication and presentation skills, both written and verbally. Organized, quick to learn, think, and execute.

• Working hands-on with our customers using the best and most interesting technologies in the industry.
• Help customers optimize their usage of our products to get the most value out of it and meet their technology and business requirements while overcoming challenges.
• Responsible for the installation, configuration, administration, and maintenance.
• Train customers on best practices, useful features, and opportunities to optimize performance.
• Work diligently with our technical teams (developers, PMs, and C level experts) to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.
• Use customer feedback and insights to improve our products, technical best practices, and technical materials. Provide feedback to Product Management teams and R&D.
• Collaborate closely with the Sales and Customer Success teams to develop effective account strategies and identify new account opportunities, as well as a new business with existing accounts.
• Serve as the customer advocate for timely resolution of issues and facilitate communication between customers, Sales, and Engineering.
• You previously worked as a customer-facing technical role such as Integration engineer, IT System Administrator/Engineer, Professional Services for at least 2 years.
• You have 2-3 years of hands-on experience with Linux/Unix.
• Familiar with API concept and knows how to work with Postman.
• You must be fluent in English.

• You hold a B.S. in Computer Science, Engineering, or equivalent experience in software and/or a technologically relevant field.
• You are familiar with Docker/Kubernetes.
• You have programming experience in Python / Ansible.
• You have experience with Bash scripting.
• You have DB Architecture understanding and SQL basic queries.
• Familiar with ticketing systems e.g. Sales Force.
• You have experience in both cloud-based and on-premise service and technology environments.