IT Technician

100% on site. Our direct client has an opening for an IT Technician.

This position is up to 6 months, with the option of extension, and is located in Columbia, SC.

Comments: Note:
Applicant will be required to possess a SC Driver’s license. After employment, they will be required to pass a AAA driving course.

Scope Of The Project
IT technical support for parole board hearings including endpoint devices for central and remote locations.

Note: Applicant will be required to possess a SC Driver’s license. After employment, they will be required to pass a AAA driving course.

Daily Duties / Responsibilities

• Works under limited supervision as the parole board support technical lead. Will perform the following: daily administration, planning, installation, configuration, maintenance, deployment, documentation creation, testing, and training.
• Updates tickets in the ticketing system on all IT-related issues and ensures audit logging is kept up to date.
• Monitors and listens to hearings within the board room to provide immediate assistance to hearing participants.
• Must be comfortable with listening to sensitive information including the discussion of violent and explicit crimes, victim experiences, etc.
• Assists virtual public participants.
• Professional behavior and business attire are required in the court room for this position.
• Works with vendor support and IT leadership to ensure all systems are operational including reporting, documenting, and resolving outstanding issues.
• Conducts weekly testing to ensure all equipment, users, and systems are operational for central and remote locations.
• Assists in preparing and managing devices for Windows, iOS, poly, Cisco, video conferencing, etc.
• Supports, updates, and manages hardware, software, and software management systems including Webex, Teams, poly, Windows apps, iOS apps, recording software, Good Reader, WinSCP.
• Other duties as assigned.

Required Skills (rank In Order Of Importance)

• Strong personal, ethical, and moral standards.
• Understanding of desktop support concepts as it relates to troubleshooting network endpoints.
• Good interpersonal skills.
• Proactive and self-motivated.
• Self-starter with the ability to prioritize workload and manage time.
• Exceptional listening skills.
• Software administration including licensing, troubleshooting, managing installations and configurations, reporting.
• Abilities to troubleshoot desktop, audio, and video equipment and iOS devices.
• Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.
• Must be able to efficiently perform remote and onsite technical work. Could be supporting people and equipment at different sites.
• Managing iOS devices through Air Watch, Apple Business Manager.
• Active Directory, SCCM, desktop, and MS Teams support experience.

Preferred Skills

• GPO (Windows Group Policy Object) administration skills.
• Windows security - group policy skills.
• Webex and MS Teams administration including licensing, troubleshooting, managing devices, reporting.
• Cisco, poly, and video conferencing support experience.

Required Education

• Bachelor’s degree.
• Or master’s degree in computer science, or information systems/technology management or equivalent work experience.

Preferred Certifications

• A+.
• Network+.
• Security+.
• DELL Desktop Certification.
• Webex Certification.

Administrative Valid Driver's License:
Yes. Must have a SC Driver's License.