Membership Systems & Enablement Lead

ORGANIZATIONAL SUMMARY

The Urban Land Institute (ULI) is a 501(c)(3) nonprofit research and education organization supported by its members. Founded in 1936, the Institute has more than 48,000 members worldwide representing the spectrum of land use and real estate development disciplines, working in private enterprise and public service. As the preeminent, multidisciplinary real estate forum, ULI facilitates the open exchange of ideas, information, and experience among local, regional, national, and international industry leaders and policy makers dedicated to creating better places.

The mission of ULI is to shape the future of the built environment for transformative impact in communities worldwide.

The Membership Systems & Enablement Lead serves as a critical bridge between ULI’s Membership, Marketing, and IT teams. In this role, you will ensure that our membership systems—primarily NetFORUM and related platforms—effectively support member engagement, marketing campaigns, and operational needs across the Americas, EMEA, and APAC regions.

You will translate business needs into technical solutions, optimize membership processes, support data integrity across systems, and help modernize our tools and workflows. This position is ideal for someone who understands membership operations and has a strong foundational grasp of databases, reporting, and system functionality.

This is a highly collaborative role with significant visibility across global membership leadership groups.

The salary for this position ranges from $106,916 to $120,281. Actual compensation will be based on experience, education, skills, and other job-related factors. This role is part of ULI’s comprehensive compensation package, which includes competitive benefits

ULI is a collaborative, mission-driven organization, and we know our best work happens when we come together. To support cross-functional teamwork and strengthen our culture, we operate in a hybrid environment and ask employees to be in the office at least three days per week.

• Serve as a subject matter expert on membership platforms, with emphasis on NetFORUM.
• Translate business requirements into technical specifications for IT and vendors.
• Support integrations between NetFORUM, Real Magnet, and other member tools.
• Write or modify simple SQL queries to support data pulls, segmentation, and marketing campaigns.

• Participate in membership team meetings to understand upcoming initiatives, campaigns, and goals.
• Convert membership needs (discounts, offers, join/renew campaigns, etc.) into system workflows.
• Document key membership processes to ensure clarity, continuity, and scalability.
• Identify system gaps and contribute to workflow improvements and automation.

• Support membership transaction processing (join, renew, upgrade, installments, refunds).
• Partner with Membership Support to ensure accurate, timely data handling.
• Conduct data integrity checks and audits in partnership with Data & Analytics.
• Facilitate data imports/exports between NetFORUM, Real Magnet, Power BI, and other platforms.

• Build strong relationships with membership leaders across regions (Americas, EMEA, APAC).
• Provide user support, troubleshoot issues, and assist with support ticket resolution.
• Deliver training sessions and user documentation to promote system adoption.
• Coordinate user acceptance testing for new features, enhancements, or vendor updates.

• Bachelor’s degree or equivalent experience in information systems, business, or a related field.
• 7–12 years of experience in membership operations, membership technology, CRM platforms, or association management systems.
• Foundational SQL/query-writing experience (basic query structure, data retrieval).
• Experience working with membership databases (NetFORUM preferred, but not required—training will be provided).
• Understanding of membership campaigns, renewals, retention, and/or marketing workflows.
• Strong relationship-building skills and ability to collaborate across teams and regions.
• Excellent communication skills—able to translate technical concepts for non-technical audiences.
• Self-driven, highly organized, proactive, and comfortable working independently.
• Experience working with external vendors or technology partners is a plus.