System Administrator

System Administrator

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Department: IT Service Management

Advertised Salary Range: $79,302-$118,953

Part/Full Time: Full Time

From the Upstate to the Low country, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning.

All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

The Service Now System Administrator independently manages, configures, monitors, and optimizes the cloud-based Service Now platform to support and enhance enterprise IT service management. This role exercises significant autonomy in ensuring the system’s stability, performance, and alignment with institutional objectives. The position leads technical decision-making for new module development, system upgrades, and process automation, collaborating with cross‑functional teams to design scalable, efficient workflows.

The administrator is accountable for maintaining platform integrity, ensuring compliance with governance and security standards, and proactively identifying improvements that advance the university’s technology strategy.

Minimum Qualifications (Classified and Unclassified positions)
Bachelor’s degree in Information Technology Systems or equivalency. Service Now platform experience.

• Expert knowledge of Service Now administration, including configuration, workflow automation, and integration across enterprise systems.
• Proficient in web and application development using HTML, CSS, ASP, Visual Basic, Microsoft Access, JavaScript, SQL, and PHP.
• Strong understanding of database design, data integrity, and query optimization for reporting and automation.
• Demonstrated ability to analyze complex business processes and independently design scalable technical solutions.
• Skilled in system troubleshooting, patch management, and process improvement with minimal supervision.
• Ability to develop and maintain documentation, reports, and dashboards supporting data‑driven decisions.
• Knowledge of IT service management (ITSM/ITIL) frameworks and best practices for governance and compliance.
• Proven project management and prioritization skills, managing multiple initiatives simultaneously with independence.
• Strong communication and collaboration abilities, translating technical requirements for non‑technical audiences.

Commitment to continuous learning and innovation, proactively applying emerging technologies to improve performance and efficiency.

01/10/2026

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending on a variety of factors.

Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by January 10, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

to learn more about why you should work at USC.

To apply, please visit: (Use the "Apply for this Job" box below)./198751

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.