Data​/Information Architect

Daily

Duties / Responsibilities:

• Collaborate with internal teams to obtain an in-depth understanding of services and processes, ensuring consistent and secure implementation.
• Work with Project Managers and Management to prepare and deliver documentation packages required for state, federal, and/or industry audits and assessments.
• Produce high-quality documentation and flowcharts to capture processes and workflows.
• Design, organize, and maintain a documentation library.
• Provide technical writing and process documentation support for ITSM, Governance, and Technical teams.
• Develop standardized process documents supporting ITSM and Technical operations.
• Create customer‑ready documentation (to be approved by Admin Strategic Communication) in support of statewide initiatives, including but not limited to Microsoft CoPilot and ChatGPT policies and processes.
• Conduct process training sessions in collaboration with ITSM and Governance teams.
• Participate in meetings with auditors and assessors, offering professional expertise regarding information security controls and operational procedures.
• Assist with agency SCDIS-200 assessments and compliance activities.
• Support Operational and Governance teams by offering guidance and assistance during interview sessions.
• Develop, maintain, and update all process and procedure documentation, aligning them to standardized practices per SCDIS-200 v.2.

• Excellent verbal and written communication skills (English).
• Proven work experience in process improvement.
• Ability to identify and establish essential IT processes for organizational efficiency.

• Extensive knowledge of IRS Pub 1075, NIST 800‑53, NIST CSF, ITIL, and CJIS standards.
• Experience collaborating with server and endpoint technicians to develop detailed procedures.
• Strong ability to quickly grasp complex technical concepts and communicate them clearly through text, diagrams, and flowcharts.
• Demonstrated ability to produce high‑quality, detail‑oriented documentation.

• Bachelor’s degree in a relevant field.