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IT Support Desktop Support

Desk Side Level 2

Job in Moore, Spartanburg County, South Carolina, 29369, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    IT Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: Desk Side Support Level 2
Location: Moore

Job Description

Responsibilities:

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs (Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
  • Break-fix, troubleshoot and resolve software issues;
    Reimaging computers/hard drives.
  • Backing up and restoring user data, settings and associated systems administration activities.
  • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.
  • Assist on Incident and Problem management activities.
  • Be available for On-call support on need basis & as business demands.
  • Adhere to ticket response and resolution SLA's as agreed upon with the customer.
  • Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues.
  • Strong Break/Fix skills for Desktops, Workstations, Notebooks, Printers, and Handhelds.
  • Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.).
  • Strong Microsoft Operating System installation and troubleshooting skills.

    • Experience-based Windows support:

  • Configuration/imaging.
  • Installation environment.
  • General Windows OS troubleshooting.

    • Hardware support and troubleshooting:

  • Troubleshooting hardware issues.
  • Replacing desktop/laptop hardware.
  • Installation of peripheral devices.

    • Primary skills: DSS

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