Field Desktop Tech II

Field Desktop Technician – Columbia, SC

Our client is seeking a qualified Field Desktop Technician to support customer sites within a 75‑mile radius of Columbia, SC. The Technician will troubleshoot laptops, desktops, printers, receipt printers, and check scanners. Must have a reliable vehicle, valid driver’s license, and clean MVR. Mileage will be paid.

• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Manage triage, troubleshooting, and resolution to client scope on IT equipment.
• Familiar with various operating systems (e.g. Windows OS).
• Perform service, repair, and/or installation of computer products including system hardware, PCs, laptops, and printers.
• Follow up with end users to provide status updates per service level guidelines (SLA’s).
• Document efforts, issues, and resolutions; close cases/tickets daily.
• Use Service Now to schedule work, update tickets, and resolve tickets accordingly.

• Minimum 1 to 2+ years of IT technical support experience.
• Hands‑on Break‑Fix and IMAC / Project experience.
• Sound understanding of customer support, operations, and processes.
• Exceptional customer service and relationship building competence.
• Able to communicate effectively both written and verbally, with the customers and in Service Now.
• Ability to coordinate and prioritize multiple tasks simultaneously in a fast‑paced environment while maintaining attention to detail and quality.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required.
• CompTIA A+ certification preferred.
• Net+ CompTIA certification preferred.

The rate for this position is between $17.50 – $25.31 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including, but not limited to, medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

Compu Com Staffing , a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or expression.