Technical Service & Support Specialist
Listed on 2026-01-09
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IT/Tech
IT Support, Technical Support
Location: Duncan
Technical Service & Compensation Support Specialist
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e‑commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Sealed Air strives to foster a caring, high‑performance growth culture that delivers consistent, sustainable profitable growth and accelerates performance. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries and territories.
PositionSummary
This hybrid role combines technical service system support and sales compensation processing for the Food division. The position ensures smooth operation of Service Max and SAP systems while managing key compensation tasks, including Food Equipment commissions and backup support for Sales Incentive Plan components.
Key Responsibilities System Administration & Support- Act as the primary support resource for Service Max, including system testing, troubleshooting, and enhancements.
- Review, validate, and release Service Max work orders for regional technical service teams.
- Support across all technical service systems including SAP, Service Max, and other platforms.
- Test and validate new system releases or upgrades before deployment.
- Design, build, and maintain custom reports (regional work order reviews, value‑added reports, iDoc error analysis).
- Monitor and improve existing reporting tools.
- Manage equipment records, partner numbers, and T accounts.
- Analyze, define, and document user requirements, workflows, and system specifications.
- Add and configure OEM equipment in SAP for non‑Cryovac equipment servicing.
- Update equipment records for movements, returns, or ownership changes.
- Maintain SAP master data for Division 06, including partner numbers and operational datasets.
- Support integration of equipment into new materials return systems.
- Coordinate onboarding for new Technical Service Representatives (laptops, phones, system access).
- Provide system training (Service Max, SAP) and ongoing user support.
- Create and maintain training documents, user guides, and reference materials.
- Serve as backup for RFCM (Returns and Credits) functions for Food Division 02.
- Process Food Equipment commissions and act as backup for other commission components for employees on a SIP (Sales Incentive Plan).
- Track Food equipment for monthly projections and quarterly compensation.
- Act as backup for partner/account assignment coordination within the materials team.
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We provide equal employment opportunities to all applicants and employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Sealed Air will never request private information—such as a Driver's License or Social Security Number—during the application process. If you have any concerns about information received, please contact us at
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