Desktop Support Technician

Responsibilities

• Advanced knowledge of managing workstation, laptops and handheld tablet devices.
• This position will be 100% onsite supporting a station at an international hub of over 200 users (high profile site).
• Experience as a PC Technician/Desktop Support Specialist preferred with in-depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues.
• Experience with the following technologies is a plus: installing Windows system images, AD, HP and Dell hardware platforms, service desk software, and remote control utilities.
• Ticketing Tool Required (preference Service Now; their system is GSN).
• Soft skills:
  
  Will be working with all levels of the organization including C-Suite Level (Vice presidents, President, CIO) and all the way down to our lowest level associates.
• Active Directory:
  Able to make changes to profiles, security settings, etc.
• Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to the proper level.
• Candidate should have experience that includes meeting or exceeding SLA's and working in a team environment to complete tasks. Knowledge of service desk, call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction.

• Desktop
• Troubleshooting
• Support
• Imaging
• Active Directory
• Windows 10
• Power Shell scripting
• Service Now

• High-school diploma and 3 years IT experience preferred.
• Technical certifications preferred – CompTIA A+.
• Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary.
• This position may require bending, lifting, and/or pulling. Technicians will require the ability to lift up to 30lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned.

Intermediate Level

This is a Contract position based out of Columbia, SC.

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbia, SC.

This position is anticipated to close on Jan 9, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.