Desktop Support Technician

Desktop Support Technician

On-Site | Full-Time | Intermediate Level

We are seeking a skilled Desktop Support Technician to provide on-site technical support for a high-visibility location with more than 200 users. This role requires strong troubleshooting abilities, excellent customer service, and the ability to work independently while supporting employees at all levels of the organization, including executive leadership. The ideal candidate has hands-on experience with workstation setup, device imaging, hardware repair, and end-user support.

• Provide on-site support for desktops, laptops, and mobile devices, including configuration, imaging, troubleshooting, and hardware repair.
• Support a large user base in a fast-paced, high-profile environment, ensuring reliable daily operations.
• Manage user accounts and access settings, including profile updates and security changes.
• Diagnose and resolve operating system and application issues.
• Document and track support requests in a ticketing system while meeting established service levels.
• Deliver professional, customer-focused support to all levels of the organization, including leadership.
• Escalate complex issues appropriately and collaborate with technical teams to ensure timely resolution.
• Maintain clear communication, accurate documentation, and consistent follow-through on all assigned tasks.
• Perform physical support tasks such as lifting equipment (up to 30 lbs) and installing hardware on-site.
• Work independently while following established procedures, policies, and service expectations.

• High school diploma or equivalent; additional technical education preferred.
• Approximately 3 years of IT support or desktop support experience.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work on-site full-time and support a large, diverse user base.
• Ability to lift up to 30 lbs and perform hands-on technical tasks.
• Technical certifications are a plus.

This is a Contract position based out of Columbia, SC.

$25.00 – $27.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbia, SC.

This position is anticipated to close on Jan 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.