Business Analyst

This is an opportunity for an experienced IT Business Analyst to support a major documentation recovery and cybersecurity-focused initiative. The role will work directly with IT leaders, technical subject‑matter experts, and County stakeholders to uncover undocumented processes and institutional knowledge, assess current‑state operations, identify gaps, and turn findings into structured, maintainable documentation inputs.

The work will contribute to cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long‑term documentation governance.

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current‑state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate subject‑matter‑expert knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
• Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Manage multiple work streams, priorities, dependencies, and deliverables with limited supervision.

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder‑management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
• Excellent written, verbal, organizational, and analytical skills.
• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Ability to manage multiple work streams, priorities, dependencies, and deliverables with limited supervision.

• Experience with documentation recovery, IT operational maturity, knowledge‑management, or process‑standardization initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service‑management processes.
• Experience with SharePoint‑based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.
• CBAP, CCBA, PMI‑PBA, PMP, ITIL Foundation, or comparable professional certification.

The selection…