Software Asset Management Analyst; Systems Engineer

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Adobe, Associated Press (AP) Style Guide, and other tools, across on-premises, cloud, or hybrid environments. To include license assignment, monitoring, and reporting to identify any underutilized licenses or potential overages that might require adjustment. Ensure systems security compliance and effectively integrated with current applications. Trouble shoot licenses and access issues.

• Responsible for overseeing the procurement and renewal of assigned enterprise endpoint software installed on a user device or assigned to a user. Ensuring proper allocation of licenses to users, and maintaining accurate records of license usage. Track the number of licenses available and ensuring compliance with licensing agreements. This includes managing endpoint software license systems, such as Adobe Console, AP Style Guide, and Go To My PC, while ensuring these systems are secure, compliant, and functioning optimally.
• The staff member is responsible for user Access and License Usage Management for software assigned. Work with End-User Services (EUS) Service Desk to assign and revoke user assigned software licenses as appropriate. Ensuring that only authorized employees have access based on their roles and job functions. Additionally, the staff member will monitor software license usage to ensure efficiency and compliance, generating reports on usage trends, license consumption, and identifying underutilized or overused licenses that may require adjustments.
• Assists with Collaborate with Information Technology (IT) support teams to address technical issues. This includes resolving issues such as users being unable to access software, troubleshooting license conflicts, and coordinating with vendors for software-specific technical support.
• Prepare and maintain system documentation for applications supported. Maintain detailed documentation of configurations, processes, and procedures. Provide appropriate administrative documentation/project communication.
• Other duties as assigned related to the position.

A bachelor's degree in computer science or related field and experience in computer system development and modification in either an on-premises, cloud-based, or hybrid environment. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Experienced knowledge of computer or network hardware, software, operating systems, programming languages, or other information technology tools/resources. Ability to solve basic to moderately complex problems and apply critical thinking skills to needs or problems, both individually and as part of a team. Strong organizational skills. Strong interpersonal skills. Knowledge of IT development, implementation, and documentation in an enterprise environment. Ability to establish working relationships with work teams, customers, and vendors.

The employee is expected to manage multiple on-going projects. Ability to communicate effectively both orally and in writing. Ability to work independently in establishing priorities and responding to agency needs. May require limited in-state travel for agency events, training, or meetings. Staff must be able to travel independently to agency locations as needed, generally within the Cayce/Lexington – Columbia/Richland County area, with rare travel to other agency facilities throughout South Carolina.

Travel may include the use of a personal vehicle. Some overnight travel may rarely be required. This position may require occasional lifting and carrying of office supplies or equipment (typically up to 30 pounds), as well as periods of sitting, standing, walking, reaching, and bending in a standard office environment. If the agency is activated during an emergency event, this position may be required to provide 24/7 support to ensure the continued operation of critical IT systems, devices, and services relied upon by the agency.

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Applicants indicating college credit or degree(s) on the…