IT Business Analyst II

Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an IT Business Analyst who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

Under the limited supervision of the Manager of Information Technology Application Support, this position is responsible for providing technical assistance with gathering requirements, testing, implementing, maintaining, and supporting the Therap EHR solution and other agency legacy applications. The role will also participate in the analysis and design of all agency application development projects, gathering user requirements to create business cases and specifications for new or enhanced systems.

• Interacts and consults with all departments and stakeholders to understand and document core business processes in order to model appropriate technical solutions. This requires the ability to collaboratively work with executive staff and business Subject Matter Experts (SMEs) to conduct and coordinate financial, product, market, operational, and related research and analysis needed to develop business cases.
• Plans and performs in-depth analysis to develop high-level and detail-level system/functional specifications for the creation and or enhancements of application systems. This requires the ability to thoroughly and clearly document requirements consistent with existing standards and practices. Additionally, this role includes participating in Quality Assurance activities such as creating and executing test plans, documenting and tracking results, while seamlessly partnering with Information Technology staff (Project Managers, Developers, DBAs, and Network Staff) in translating customer's business needs to the development team.
• Provides technical assistance in conjunction with the Service Request Tracking System, to agency employees, disabilities board employees, and other customers outside the agency. Provides functional expertise for developers and customers on technical solutions being implemented. Additionally, this role encompasses providing training, facilitation, and mentoring to customers and creating and delivering user and technical documentation.
• Makes recommendations to management and co-workers concerning the enhancements to application systems and/or IT business processes in order to improve efficiency within the department.
• Completes one training class per quarter for professional and personal development. Provides training for co-workers and/or customers on new and existing technical solutions.

This position is located at BHDD's Central Office in Cayce, SC.

A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may be substituted for the required work experience.

Intermediate level of knowledge in the capabilities, techniques, and intricacies of information systems. Ability to understand and carry out complex technical instructions and requests. Moderately complex to complex ability to analyze and reduce to logical order complex technical data. Ability to communicate in a clear and concise manner. Ability to work effectively with users, vendors, and other IT personnel. Ability to identify and resolve problems.

Ability to plan, direct, instruct, and review the work of technical personnel. Ability to provide status reports and other technical reports in a clear and concise manner.

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