IT Systems Infrastructure Engineer

• The role sits within the on-premises infrastructure team
• Primarily focused on IT infrastructure, systems support, troubleshooting, and collaboration with other technical teams
• Responsibilities include resolving help desk tickets, providing Tier 1 support, and working with the cloud team
• Involvement in construction-related projects

The Systems Engineer will respond to and resolve Help Desk tickets in accordance with established service levels and customer service standards while performing Tier 1 troubleshooting for network, server, workstation, and application-related issues. This role will assist with the installation, configuration, and deployment of new systems and hardware, as well as support routine system maintenance and security patching activities. The position will participate in a variety of IT projects, including infrastructure upgrades, cloud initiatives, and office construction or expansion efforts, while providing hands-on technical support across on-premises infrastructure, cloud platforms, and construction-related technology needs.

Additional responsibilities include maintaining accurate documentation of systems, procedures, and troubleshooting processes and traveling to offices as needed to support technology operations and projects.

The ideal candidate will have an associate’s degree in information technology, Computer Science, or a related discipline, along with CompTIA A+ certification. Candidates should possess working knowledge of Windows operating systems and basic networking concepts, as well as strong analytical, problem-solving, and organizational skills. Effective verbal and written communication skills are essential. Candidates must also be able to lift and move equipment weighing up to 50 pounds and be willing and able to travel as required.

• Experience:
  
  3–5 years of relevant experience
• Microsoft technologies
• Active Directory
• Help desk ticket resolution and Tier 1 troubleshooting
• Exposure to cloud environments and collaboration with cloud infrastructure teams

Cisco CCNA certification is preferred. Additional preferred qualifications include exposure to enterprise server environments, including Windows Server and Active Directory; familiarity with cloud platforms such as Microsoft Azure or Amazon Web Services.

• Infrastructure-focused IT professional with a strong foundation in systems support and troubleshooting
• Comfortable working across multiple technical teams
• Hands-on experience with Microsoft environments, Active Directory, and Cisco technologies
• This is an infrastructure/support role, not a developer position.
• Looking for someone with thick skin who can handle challenges, communicate effectively, and work well with the team
• Salary range: $69,000–$84,000
• Location: Columbia, SC
• Work Arrangement: on-site
• Hours: Monday–Friday, 9:00 AM–6:00 PM, including a one-hour lunch.

• Initial Phone Screen: recruiting team
• Second Interview: Hiring Manager and two Supervisors