Analyst, Technology - Request

Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we're stronger than ever. Our A.M. Best rating is A+ (Superior), making us the only health insurance company in South Carolina with that rating.

We're the largest insurance company in South Carolina and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allow us to build on a variety of business strengths. We deliver outstanding service to our customers.

If you are dedicated to the same philosophy, consider joining our team!

Analyst, Technology

• Contract
• C2 Clearance Eligibility is Required
• Partial Onsite:
  Tuesday, Wednesday, Thursday onsite and as needed
• Hours:
  
  8:00 AM to 5:00 PM
• Overtime, on-call, and off-hours support required
• Interviews:
  In-person and remote

Maintain a portfolio of one or more hardware and/or software technologies, products, and/or processes including standards of use, life cycles, and product evaluation and integration. Develop and maintain an in-depth pool of technical advice and expertise to provide information and guidance regarding assigned infrastructure technologies.

40%

• Perform technical interviews and analysis with vendors and stakeholders to develop and track technology roadmaps and infrastructure life cycles.
• Schedule and facilitate regular meetings, conference calls, and on-site visits with vendors and stakeholders.
• Review upcoming activities associated with supported technologies, products, and processes.
• Research and stay informed of information that may impact the lifecycle of supported technologies.

40%

• Facilitate the establishment, implementation, and maintenance of best practices, policies, standards, and desktop procedures.
• Guide operational units in the effective use of technology solutions and products.

20%

• Establish and maintain effective working relationships and open communication with vendors, operations teams, architecture teams, and management staff.

• Exchange Online administration
• Mailboxes, shared/resource mailboxes, and distribution groups
• Mail flow, connectors, and transport rules
• Message tracing and troubleshooting
• Retention, archiving, and mailbox policies
• Cross-domain and linked mailbox scenarios
• Exchange Server 2016/2019/Subscription Edition administration
• Exchange Hybrid Configuration
• Hybrid mail flow and coexistence
• Migration between on-premises Exchange and Exchange Online
• Troubleshooting authentication, Autodiscover, and mail routing

• Microsoft Exchange Online / Microsoft 365
• Exchange Server / Hybrid Exchange
• Microsoft Entra
• Power Shell / Exchange Online Power Shell
• Microsoft Defender for Office 365 / Email Security

• Microsoft Purview / Compliance
• Migration and cross-domain messaging
• Proofpoint

• Ability to translate business requirements into technical solutions
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer service and stakeholder management skills
• Commitment to continuous learning and adoption of emerging Microsoft technologies

• Microsoft Exchange Online
• Microsoft 365
• Microsoft Entra
• Exchange Online Power Shell
• Microsoft Defender for Office 365
• Microsoft Purview
• Proofpoint

The ITSO End User Communications & Collaboration Services team delivers and supports the enterprise email, messaging, collaboration, and productivity ecosystem, with Microsoft Exchange and Exchange Online serving as core communication platforms. The team manages Exchange, Microsoft 365, SharePoint, email security services, secure client technologies, and related digital workplace platforms, ensuring secure, reliable, and highly available communication and collaboration services. Through strong governance, automation, security, and continuous improvement, the team protects critical messaging services, enhances employee productivity, and reduces operational risk and complexity.

Bachelor's degree in Computer Science, Information Systems, or other job-related field.