Claims Investigator

$23-$30 per hour (varies based on state)

Business hours are typically Mon-Fri; exact times are dependent on casework objectives.

Casework will be anywhere within 2 hours of the job listing location.

• Conduct claims investigations by gathering evidence, interviewing the parties involved, documenting findings, and preparing comprehensive, detailed reports for client review.
• Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases.
• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing your progress and observations.
• Manage your time effectively to meet client billable-hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet Command's quality standards.
• Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

• Special
  
  Note:
  
  This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.

• Exceptional attention to detail and accuracy.
• Strong work ethic with a willingness to learn and adapt.
• Team-oriented mindset and open-minded attitude.
• Ability to thrive in a focused, detail-driven, and repetitive environment.
• Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook.
• Excellent written and verbal communication skills.

• We’re looking for investigators who are driven, professional, and dedicated to uncovering facts with accuracy and integrity.
• Demonstrate at least 1 year of field investigations experience, including face-to-face recorded statements and report writing.
• Prior experience with multi-line investigations preferred.
• Travel across multiple states as needed to complete case assignments.
• Residing within a 30-mile radius of the posted location is preferred.
• Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states).
• Or have the ability to obtain this license upon being hired.
• Ability to effectively use computers and digital tools, including navigating websites, entering and retrieving information from web-based systems, and troubleshooting basic technical issues required.
• Excellent reading skills and the ability to follow detailed directions are required.
• Independently, organize casework and schedule while also providing excellent customer service and demonstrating strong interpersonal, organizational, and multi-tasking skills.
• Flexibility and effective time management are required.
• Adapt to variable schedules — including nights and weekends when required.
• Being flexible to work overtime and a willingness to work the required schedule are preferred.
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.

• To qualify for this position, applicants must possess the following:
• A minimum of 1-3 years of Claims, SIU, or adjusting experience. Other related experience should be indicated on the application.
• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Understand investigative processes, insurance law, and claim procedures.
• English speaking required. Multi-lingual is a plus.
• A reliable personally owned vehicle.
• Proper photographic recording, video recording, and audio recording equipment. Measuring tools and safety equipment is also preferred.
• Thrive under pressure and maintain…