Assistant Director of Patient Transportation and Observation

Assistant Director of Patient Transportation and

Join Crothall Healthcare and apply for the Assistant Director of Patient Transportation and Observation role. Salary: $55,000 - $65,000 per year and eligible for an annual bonus.

As a hands‑on leader, you will support the Director in managing daily operations for both departments, ensuring safe, efficient, and compassionate patient movement and monitoring. You will manage supervisors and frontline associates, foster a culture of accountability and service excellence, and collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.

• Support the Director of Patient Transportation and Observation in managing day‑to‑day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members.
• Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
• Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.
• Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.
• Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards.
• Demonstrate proficiency with transport and observation software systems (e.g., Team Chimes, Team Transport) and related communication tools.
• Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards.
• Foster a teamwork environment that values accountability, respect, and service excellence.
• Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies.
• Help oversee add‑on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable.

• Four‑year college degree preferred; some college education or equivalent management experience accepted.
• Previous healthcare experience or relevant management experience in hospitality, healthcare, or similar service‑oriented industries preferred.
• Experience managing frontline associates required.
• Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams.
• Proven ability to motivate and inspire team members to deliver high‑quality, efficient service and execute departmental goals.
• Basic financial understanding with accountability for managing and supporting non‑complex labor budgets.
• Excellent organizational, analytical, and time management skills with attention to operational detail.
• Strong problem‑solving and communication skills, with the ability to perform effectively in fast‑paced or high‑volume environments.
• Proficient in Microsoft Office Suite and operational software applications.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Applications are accepted on an ongoing basis.
Crothall maintains a drug‑free workplace.