Workforce and Reporting Manager

Location: Columbia

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** Summary
* * We are currently hiring for a Workforce and Reporting Manager to join Blue Cross Blue Shield of South Carolina. You will be responsible for managing one or more teams responsible for customer service. Manages the day-to-day operations and workload issues for staff.
Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.#
** Description
* *** Logistics:
Palmetto GBA
***
* Location:

** This position is on-site full-time Monday-Friday in a typical office environment. Employees are required to work the hours of 8:00 AM to 5:00 PM. It may be necessary, given the business need to work occasional overtime and weekends. This role is located at 17 Technology Circle, Columbia, SC 29203.
* ** SCA Benefit Requirements:
Blue Cross Blue Shield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). As a Service Contract Act (SCA) employee, you are required to enroll in our health insurance, even if you already have other health insurance. Until your enrollment is complete, you will receive supplemental pay for health coverage.

Your coverage begins on the first day of the month following 28 days of full-time employment.
***
* What You’ll Do:

*** Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters.
* Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions.
* Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency.
* Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations.
* Monitors expenses and prepares annual budget for team.
** To Qualify For This Position, You'll Need The Following:**
* ** Required

Education:

** Bachelor's
* ** Degree Equivalency:
** 4 years job related work experience or Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)
* *
* Required Experience:

** 2 years of health related or customer service work experience. 1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above.
* ** Required

Skills and Abilities

**:
Excellent communication, decision making, analytical, and problem solving skills. Excellent interpersonal, time management, and leadership skills. Superior customer service orientation.
* ** Required Software and Tools:
** Microsoft Office.
** Our Comprehensive Benefits Package Includes the Following:
** We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
* Subsidized health plans, dental and vision coverage
* 401k retirement savings plan with company match
* Life Insurance
· Paid Time Off (PTO)
* On-site cafeterias and fitness centers in major locations
* Education Assistance
* Service Recognition
· National discounts to movies, theaters, zoos, theme parks and more
** What We Can Do for You:
** We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. '
** What To Expect Next:
** After submitting your application, our recruiting team members will review your resume…