Service Manager- Volkswagen Hilton Head

Auto Nation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction.

The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department..What are the day-to-day responsibilities?

Assist all subordinate service and sales personnel in all phases of their job descriptions

Properly document employee behavior that may result in punitive job actions such as termination

Report to management any circumstances that compromise the integrity of the dealership

Work with the parts department as appropriate to ensure proper stocking of high use parts

Collect accounts receivable for service work Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately

Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained

Quality check completed jobs Ensure that all the necessary shop equipment is in proper working condition

Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly

Ensure that proper service sales techniques are being used

Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters

Communicate with customers before issues arise and get involved in escalated customer issues

Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals

Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis

Serve as liaison with factory representatives in the absence of fixed operations or service director

Establish and maintain a good working relationship with customers to encourage repeat referral business

Monitor staffing levels, compensation levels and department turnover

Assure proper repair order flow to satisfy warranty/dealership/business office requirements

Maintain reporting systems required by general manager, company and manufacturer

Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates

Direct and schedule the activates of all department associates

Hire, train, motivate, counsel and monitor the performance of all service department staff

Understand and comply…