Customer Service Manager

Summary We are currently hiring for a Customer Service Manager to join Blue Cross Blue Shield of South Carolina. You will be accountable for managing one or more teams responsible for customer service. Manages the day-to-day operations and workload issues for staff.

Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts.

We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.

Description Location : GPCLogistics:

This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to work between the hours of 8:00am to 6:00pm. It may be necessary, given the business need to work occasional overtime. This position is located onsite at 17 Technology Circle, Columbia, SC 20203

Sponsorship:
This position is not eligible for sponsorship now or in the future.

What You'll Do:

Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters.

Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions.

Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency.

Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations.

Monitors expenses and prepares annual budget for team.

To Qualify for This Position, You'll Need:

Required

Education:

Bachelor'sDegree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)

Required Experience:

2 years of health related or customer service work experience. 1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above.

Required

Skills and Abilities:

Excellent communication, decision making, analytical, and problem solving skills. Excellent interpersonal, time management, and leadership skills. Superior customer service orientation.

Required Software and Tools:
Microsoft Office.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.

Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match

Life Insurance Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations

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