Community Engagement Manager

Position Summary:

The Community Engagement Manager is responsible for managing the day-to-day operations of The Hive Community Circle’s volunteer engagement function and coordinating the organization’s community outreach efforts. The position exercises independent judgment within established organizational priorities to manage volunteer recruitment, onboarding, placement, scheduling, engagement, development, and retention, while also coordinating community outreach, relationship-building, and engagement with in-kind resources.

Working under the general direction of the CEO, the Community Engagement Manager is responsible for making routine operational decisions within assigned areas, identifying opportunities for improvement, and recommending changes that strengthen volunteer engagement and community outreach. The role does not provide participant services, crisis intervention, survivor advocacy, case management, or programmatic decision-making.

Manage the day-to-day volunteer recruitment process, identifying and implementing appropriate recruitment approaches through community outreach, partnerships, digital platforms, organizational campaigns, and other approved strategies.

Develop and maintain a consistent pipeline of individual, student, corporate, and group volunteers.

Coordinate volunteer orientation and onboarding and ensure required documentation, policies, and training are completed before volunteer service begins

Evaluate volunteer interests, skills, availability, and organizational needs to determine appropriate volunteer placements and assignments.

Coordinate volunteer scheduling and staffing for community events, outreach activities, special events, and program initiatives.

Maintain regular communication with prospective and current volunteers regarding onboarding, upcoming opportunities, organizational updates, and engagement.

Serve as the primary day-to-day point of contact for the volunteer program, independently resolving routine volunteer issues and determining when matters require escalation to leadership or other staff.

Assess organizational volunteer needs, identify gaps and opportunities, and make recommendations regarding the creation, modification, or expansion of volunteer roles and engagement opportunities.

Monitor the effectiveness of the volunteer engagement function and recommend changes to strategies, practices, and priorities to support program growth, sustainability, and organizational needs.

Collaboratively develop and implement the volunteer engagement and sustainability plan, including strategies for recruitment, ongoing communication, relationship-building, continuing education, recognition, and retention.

Prepare volunteer materials, such as handbooks and training materials, supplies, and other resources; coordinate volunteer check-in and day-of logistics as needed.

Coordinate approved continuing education and development opportunities for volunteers based on organizational needs and priorities.

Maintain processes for tracking the issuance and return of volunteer materials, equipment, or organizational property, as applicable.

Coordinate volunteer engagement, recognition, and retention activities, including biannual volunteer gatherings, Volunteer Appreciation Month, and other retention initiatives.

Cultivate an inclusive, welcoming, trauma-informed, culturally responsive, and survivor-centered volunteer experience.

Manage the day-to-day implementation of The Hive’s community engagement and outreach activities, ensuring efforts align with organizational priorities and available resources.

Evaluate community outreach opportunities and…