Quality Assurance Analyst

## Quality Assurance Analyst Apply:
On-site:
Columbia, South Carolina:
Full time:
Posted Today:
End Date:
October 7, 2026 (1 day left to apply):
R1052556#
** Summary
* * Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts.

We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!#
** Description
* *** Position

Purpose:

** Under direct supervision, performs quality control audits, reviews, or monitoring of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc.  Identifies problems, analyzes cause and effect, and makes recommendations for improvements.  
*
* Location:

** This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. This role is located at 17 Technology Cir. Columbia, SC 29209.  
** Sponsorship:
** This position is not eligible for sponsorship now or in the future.

*
* What You’ll Do:

*** Performs routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed. Recognizes and documents any potential fraud and abuse situations. May provide one on one guidance to new hires upon completion of initial training.
* Provides necessary feedback or coaching to operations and training areas on errors assessed so that additional training can be initiated as needed. Compiles data and generates reports for operations areas on quality performance.
* Identifies areas of weakness and communicates recommendations on changes and improvements to training materials. Documents findings of analysis and prepares recommendations for implementation of new systems, procedures or organizational changes.
* Assists with training documentation and development of new processes and procedures. Remains current with all guidelines, work instructions, etc.
** To Qualify For This Position, You'll Need The Following:
**** Required

Education:

** High School Diploma or equivalent
*
* Work Experience:

** 1 year of related claims processing, customer service, auditing, training, analysis, or operations experience.  
** Required

Skills and Abilities:

*** Good analytical, customer service, and organization skills.
* Basic business math proficiency.
* Able to document problems and assist in their resolution.
* Able to document processes and identify areas for improvement.
* Effective written and verbal communication skills.
** Required Software and Tools:
** Microsoft Office.  
** We Prefer That You Have The Following:*
* ** Preferred

Work Experience:

** 1 year-of experience in the healthcare or insurance industry.  
** Our Comprehensive Benefits Package Includes The Following:
** We offer our employees great benefits and rewards. You will be eligible to participate in our benefits program the first of the month following 28 days of employment.  
* Subsidized health plans, dental and vision coverage
* 401k retirement savings plan with company match
*…