Assistant Community Manager - Student Housing

Job Purpose

Manage all leasing and marketing efforts of the community. Oversees the Leasing staff and should be able to assist the Community Manager with all day-to-day operations of the leasing office.

Will always include those specifically assigned by the immediate supervisor.

• Assist the Community Manager with oversight of the leasing team, training, and ensure all company standards are being followed.
• Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed.
• Maintain lease files and computer records for the community.
• Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance.
• Coordinate the renewal program and ensure that all residents are contacted through the renewal process.
• Conduct a monthly market survey and recommend pricing changes.
• Follow up with the leasing team to ensure deadlines and standards are upheld.
• Maintain the integrity of all social media outlets for the community.
• Suggest marketing recommendations and implement a plan to achieve leasing goals.
• Perform administrative duties as assigned by the Community Manager.
• Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence.

• Monitor community emails and follow‑up to ensure all leads and resident emails are responded to in a timely manner.
• Train Leasing Consultants on proper phone etiquette and monitor voicemails to ensure timely responses.
• Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office; ensure office coverage is always available.
• Verify all lease paperwork completed by Leasing Consultants, review and approve those that meet community rental criteria;
  Yardi entry may be delegated but approval is the Assistant Community Manager’s responsibility.
• Enter traffic, follow‑ups, work orders, and leases into Yardi, ensuring data integrity.
• Review pending leases daily and approve/execute applicable prospects on Yardi; update renewal lease information once received from Leasing Consultant.
• Plan and carry out all campus events, promotions, print and online advertising; maintain the Marketing Calendar.
• Maintain the renewal notebook during renewal season and delegate resident contact to Leasing Consultants.
• Maintain the community’s goal board and fill it in properly as leasing occurs.
• Ensure work orders are entered into Yardi correctly; all work orders are called back.
• Ensure all advertising and event planning is completed.

• Review tour route, current availability, and leasing objectives with Leasing Consultants to train on successful techniques.
• Complete the market survey; maintain relationships with competitors and delegate to seasoned Leasing Consultants when appropriate.
• Plan and order print ads to coordinate with the advertising schedule and uphold relationships with publications.
• Check Leasing Consultants’ prospect notebooks and Yardi monthly to ensure procedures are followed.
• Complete Leasing Consultants’ work schedule each month.
• Track all leasing activity and availability, collaborate with Leasing Consultants to complete roommate matching for incoming residents.

• Review leasing team schedule to ensure office coverage and all marketing needs are met.
• Provide revisions when necessary for Promotion Summary Forms and ensure deadlines are met.
• Ensure the community's website is updated regularly and according to standards.
• Visit community events to support the team; confirm all events are carried out and documented.
• Oversee the production and distribution of the community newsletter.
• Approve all social media communication before publication.

• Work with the entire leasing team and Community Manager to place residents in future units based on roommate requests and preferences.
• Assist the Community Manager with all Move‑in and Move‑out related communications to residents and guarantors.
• Ensure that all Move‑out administrative procedures follow IAC’s standards; train staff on proper…