Cashier​/Front Counter Associate

Braza Chicken seeks a dependable, customer-focused, detail-oriented Cashier/Front Counter Associate to deliver excellent customer service and support daily restaurant operations.

The cashier is responsible for accurately processing customer transactions, entering orders into the Point of Sale (POS) system, communicating orders clearly to the kitchen, and ensuring that every guest receives friendly, efficient, and professional service.

In addition to handling payments, the cashier is expected to keep the front counter clean and organized, follow food safety and sanitation standards, assist with takeout and catering orders, and collaborate with the kitchen and management teams.

The ideal candidate demonstrates honesty, accountability, initiative, strong communication skills, and the ability to work efficiently in a fast-paced restaurant environment.

A. Customer Service and Guest Relations

• Greet every customer promptly and courteously upon arrival.
• Maintain a friendly, professional, and welcoming attitude at all times.
• Listen carefully to customer requests and answer questions about menu items, ingredients, portion sizes, and available options.
• Provide accurate information about menu prices, promotions, specials, and catering services.
• Assist customers with placing orders and making selections when needed.
• Handle customer concerns and complaints professionally, involving a manager when necessary.
• Thank customers for their business and encourage them to return.
• Treat all customers, coworkers, and delivery drivers with courtesy and respect.

B. Order Taking and Accuracy

• Enter all customer orders accurately into the POS system.
• Confirm order details, quantities, modifications, sides, sauces, beverages, and special requests before submitting orders.
• Clearly communicate special instructions, allergies, and modifications to the appropriate team members.
• Ensure orders are properly identified as dine-in, takeout, delivery, or catering.
• Coordinate with kitchen staff to ensure orders are prepared according to the customer's request.
• Verify that orders are complete and accurately packaged before handing them to customers or delivery drivers.
• Follow established procedures for correcting order-entry mistakes and processing voids or modifications.
• Never promise an item, substitution, or accommodation without confirming its availability and approval when required.

C. Cash Handling and POS Operations

• Operate the POS system, cash register, card terminals, and other payment equipment correctly.
• Process cash, credit cards, debit cards, and approved alternative payment methods.
• Verify transaction totals and provide accurate change and receipts.
• Maintain an organized cash drawer and protect all cash and payment information.
• Follow established procedures for opening, maintaining, and closing the register.
• Count and reconcile assigned cash drawers according to company policy.
• Report discrepancies, shortages, overages, suspicious transactions, or equipment malfunctions to management immediately.
• Obtain management authorization for refunds, voids, discounts, complimentary items, and other restricted transactions.
• Never provide unauthorized discounts, remove charges, or use another employee's register credentials.
• Follow company procedures for coupons, gift cards, promotional offers, and refunds.

D. Food Service and Front Counter Support

• Assist with preparing and organizing customer orders for pickup.
• Verify that appropriate utensils, napkins, sauces, condiments, and other requested items are included.
• Maintain the presentation and organization of the pickup and service areas.
• Refill approved front-counter supplies, including napkins, bags, cups, lids, straws, condiments, and disposable utensils.
• Communicate low inventory and supply needs to the shift leader or manager before items run out.
• Assist with takeout, online, third-party delivery, and catering orders as assigned.
• Confirm customer or delivery-driver order information before releasing orders.
• Support other front-of-house duties as needed to maintain efficient service.

E. Cleanliness, Sanitation, and Food Safety

• Keep the register, front counter, pickup area, and customer service stations clean and organized.
• Follow required handwashing, hygiene, and sanitation procedures.
• Clean and sanitize work surfaces and frequently touched equipment according to established schedules.
• Follow company policies for handling ready-to-eat foods, utensils, beverages, and food-contact items.
• Prevent…