Guest Service Manager

Come grow with grocery at IGA! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

• 100% Company Funded Pension
• 401K

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks. Qualifications
  • Strong communication and partnering skills.
  • Knowledge and application of operations within a retail environment.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Knowledge and application of the principles of differentiated learning.
  • Leadership experience with direct reports.
  • Ability to read and understand information and direction.
  • Ability to work well with others.
  • Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
  • Must be at least 18 years old.
  • Ability to stand for extended periods of time.
  • Demonstrate successful use of math skills.
  • Ability to work well with computers.
  • Knowledge of Front End operations.
  • Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.