Outbound Sales Representative

We are seeking a motivated and results-driven Outbound Sales Representative to join our dynamic sales team. Reporting to the Sales Manager, this role is responsible for proactively reaching out to current customers, following up on sales qualified leads (SQL) and driving revenue growth by generating new business opportunities. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication skills, and has a proven ability to meet and exceed sales targets.

• Proactively identify and research potential opportunities within the customer base in target markets.
• Contact sales qualified leads through follow-ups on nurture campaigns, emails, and other outreach efforts generated by marketing.
• Build and maintain a pipeline of prospective clients using CRM tools.

• Initiate meaningful conversations with potential clients to understand their needs and present tailored solutions around emergency preparedness and compliance.
• Schedule and conduct meetings or product demonstrations to convert leads to sales opportunities.
• Follow up on all leads and ensure timely responses to customer inquiries.
• Responsible for remaining aware and knowledgeable of promotional programs and merchandising-marketing approaches by reading Marketing communications.
• Attends vendor product training sessions and participate in ongoing training for Health First.

• Track and manage sales activities and customer interactions in the CRM system.
• Provide monthly pipeline forecasts and updates on sales progress to the Sales Manager, using Salesforce and other sales reporting tools.

• Develop and maintain strong relationships with potential and existing clients through via phone, email, and video conferencing.
• Act as the main point of contact for any customer sales activity and product support guidance.
• Work closely with the sales and marketing teams to enhance customer experience.

Attends and participates in sales meetings, training programs and conventions as required.

• Meet or exceed monthly, quarterly, and annual sales targets.
• Prepare and deliver regular reports on outreach activities, lead generation, and sales performance.

• Excellent verbal and written communication skills.
• Strong negotiation, persuasion, and interpersonal abilities.
• Proficiency in CRM software (e.g., Salesforce, Hub Spot) and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong selling, customer service and negotiation skills.
• Good telephone etiquette with the ability to call out to and answer a high volume of calls.
• Ability to effectively answer inquiries and resolve disputes.

• Strong time management skills with the ability to prioritize work and meet deadlines.
• Exceptional attention to detail and a commitment to accuracy.
• Customer service oriented with the ability to address and resolve complex issues.
• Self-motivated with a results-oriented mindset.
• Adept at building productive working relationships across various levels of the organization.
• Strong organizational skills and attention to detail.
• Ability to handle rejection and remain resilient in pursuit of goals.
• Excellent interpersonal communication skills.
• Strong written and verbal communication skills.
• Ability to work in a team environment.
• Ability to multi-task.

• Typically, 2 to 4 years of related professional experience in outbound sales, telemarketing, or a similar role.
• Proven track record of meeting or exceeding sales quotas.

• Bachelor’s degree in Business, Marketing, or a related field preferred.