Service Technician

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services, including IP and RF based video, voice and internet, DISH and DIRECTV.

• Perform reconnects, requested and non-pay disconnects, and changes of service while adhering to company procedures and safe work practices to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, bridge and Wi‑Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end‑user location.
• Work on an on‑call schedule rotation.
• Other duties as assigned.

• Minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience.
• Proficiency using small hand tools and larger power tools.
• Active, clean, non‑restrictive, state‑issued driver’s license in the state of hire.
• Comfortable working on a ladder and at all heights.
• High School Diploma or equivalent required;
  Associate’s Degree in Internet Technologies or Engineering preferred.
• Cisco certifications (CCT or CCENT entry level) and Microsoft certifications (MCSA for Office).
• Ability to work days, weekends, evenings and holidays and participate with on‑call rotation as needed.

• Comprehensive Healthcare/Dental/Vision Plans
• 401k Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts for employees who live on a Hotwire‑serviced property.
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Mid‑Senior level

Full‑time

Information Technology

Industries:
Telecommunications