Bilingual Career Navigator

• Employee Type FT Non-Exempt

• Provide comprehensive Spanish Language employment and retention support services to job seekers.
• To provide translation and interpretation support for ESL job seekers.
• Develop and maintain relationships with employers, community organizations, internal stakeholders, to identify job and training opportunities.
• Develop job leads and perform direct job placement activities including making employer contacts, understanding the local market requirements, reporting on placement and follow-up activities.
• Maintains all documentation on clients including up-to-date case notes, updating any required databases, and completing required reports.
• To uphold the CARES+ values of GIUMSC

• Assist clients with job searches and basic computer navigation skills.
• Help job seekers complete resumes, cover letters, and apply for jobs in the Career & Training Center (CTC).
• To have flexibility to support multiple locations, willing to drive and commute daily or as needed.
• Facilitate workshops, and one-on-one coaching sessions.
• Complete assessments, employment plans, and conduct interviews to determine employability and access to employment opportunities.
• Serve as the employment resource for Community and Workforce Development program graduates and clients through CTC.
• Build and maintain relationships with community employers to identify job opportunities for clients and advocate on jobseeker’s behalf.
• Refer clients to GIUMSC programs for upskilling and training.
• Attend meetings on Goodwill’s behalf and represent Goodwill at community career and resource fairs.
• Assist participants with onboarding/orientation activities as needed.
• Develop and facilitate community outreach and recruiting events.
• Collaborate with internal and external stakeholders to determine employment strategies and match career-ready participants to job requirements.

• Ensure the quality of services provided through Customer Ambassador Program (CAP), employer surveys, and other feedback mechanisms.
• Maintain outreach efforts to meet goals and measure success through client engagement and placement outcomes.
• Report data to supervisor in timely manner to include weekly, monthly, and as needed reporting.
• Review monthly and annual goals ensuring alignment with organizational objectives.
• Monitor progress on key performance indicators to identify trends and make adjustments to meet target goals.

• Ensure proper documentation is obtained by job seekers for employment, including necessary identification documents.
• Maintain confidentiality and security of organizational information and files, as well as Goodwill practices and policies.
• Ensure all activities comply with relevant policies, procedures, and legal requirements.
• Record data and case notes in data management systems, such as Case Worthy, ensuring data integrity and accuracy.
• Participate in team meetings with internal staff and outside providers to coordinate efforts and share information.
• Maintain knowledge of internal and local resources and offerings to effectively assist clients.
• To perform all other duties as may be assigned.

Career Services Team Lead and Career Services Manager

Bachelor’s Degree in Human Services, Education, Social Work and/or Liberal Arts preferred or a combination of related experience and education.

• Proficient and skilled in MS Office (Word, Excel, Access, PowerPoint) and Outlook
• Excellent oral and written communications skills
• Knowledge of social service and community agency practices
• Ability to network and develop partnerships with local employers
• Leadership Skills to inspire and successfully lead others

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