Supervisor, II Account

Apply for the Supervisor, II Account role at U.S. Xpress, Inc.

Location:

FD DUNCAN, OK

Schedule:

Mon‑Fri 08:00–17:00
Remote:
No
Grade: ES11
Compensation: $47,300–$59,000

Right Role. Right Tools. Right People. We invest in our talent from day one, offering personal and professional development, competitive pay, employee stock options, profit‑sharing, 401(k) matching, and a range of benefits. The organization values innovative thinking and rewards employees who exceed expectations.

This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and ensuring all shipments meet customer needs and demands. The supervisor provides solutions for daily problem resolution, improving customer satisfaction, retention, utilization, and safety.

• Promote safety metrics and key performance indicators such as service pickup %, deadhead %, and assignments per week.
• Supervise driver performance to balance business and driver needs.
• Use high‑performance coaching to coach drivers on performance or behavioral expectations.
• Maintain high service levels for U.S. Xpress customers through strong relationships and proactive communication.
• Maximize company profitability through appropriate equipment utilization.
• Ensure win/win scenarios that result in high driver and customer satisfaction and loyalty.
• Handle sensitive issues, difficult conversations, and driver disputes with effective communication.
• Plan driver loads based on availability (PTA) and ensure drivers and equipment perform as required for on‑time service.
• Coordinate driver physicals, random drug screens, and CDL renewal deadlines via Safety Department tracking.
• Utilize systems such as AS400 and XPM to maximize productivity.
• Collaborate with operational and support departments on various tasks.
• Perform yard duties as assigned.
• Assist others in achieving organizational objectives.
• Build credibility and trust through prompt feedback and positive reinforcement.

• High school diploma or equivalent required.
• Equivalent years of experience: one year of professional experience for each year of college requested.

• 3+ years of operations experience including customer service, fleet management, or load planning preferred.
• Background in transportation, logistics, and/or supervisory roles is a plus.

• Adept at assessing organizational dynamics and managing change.
• Works quickly and efficiently, able to test solutions, learn, and iterate.
• Proactive and pragmatic problem solver.
• Effective communication across multiple mediums.
• Comprehensive knowledge of DOT regulations impacting daily operations preferred.

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Work Environment /

Physical Requirements:

Normal office settings. Employees may be asked to perform other duties as required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

• Seniority Level: Mid‑Senior level
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industry: Truck Transportation