Part-Time Call Center Agent – Retention Specialist

Job in South Charleston, Kanawha County, West Virginia, 25303, USA

Listing for: Coforge

Full Time, Part Time position
Listed on 2026-01-15

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Call Center / Support

Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR

Part‑Time Call Center Agent – Retention Specialist

Be among the first 25 applicants. This range is provided by Coforge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$17.00 /hr – $17.00 /hr

Skills

Call center
Customer service
Retention
Sales

Experience

1 year

Job Location

South Charleston, West Virginia

Training Schedule

Monday to Friday, between 8:00 AM – 8:00 PM EST
Must attend 8 hours of training and nesting within this timeframe.

Part‑Time Shift Options (Post‑Training)

4–8 hours per day, Monday to Friday
OR
Two 10‑hour shifts (Monday & Tuesday)

Responsibilities

Promote and retain products and services.
Handle customer retention and sales inquiries.
Deliver excellent customer service over the phone.
Negotiate and process save/service order requests.
Interact with customers patiently, tactfully, and efficiently.
Clearly explain applicable fees and adjustments.
Offer tailored product and service options based on customer needs.
Demonstrate active listening and follow structured call flows.

Requirements

Prior experience in customer retention or sales.
Previous call center experience is required.
Strong communication and negotiation skills.
Ability to work onsite and adhere to training and shift schedules.

Seniority level

Associate

Employment type

Part‑time

Job function

Customer Service

Industries

Consumer Services

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