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Part-Time Call Center Agent – Retention Specialist
Job in
South Charleston, Kanawha County, West Virginia, 25303, USA
Listed on 2026-01-15
Listing for:
Coforge
Full Time, Part Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Part‑Time Call Center Agent – Retention Specialist
Be among the first 25 applicants. This range is provided by Coforge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range$17.00 /hr – $17.00 /hr
Skills- Call center
- Customer service
- Retention
- Sales
1 year
Job LocationSouth Charleston, West Virginia
Training Schedule- Monday to Friday, between 8:00 AM – 8:00 PM EST
- Must attend 8 hours of training and nesting within this timeframe.
- 4–8 hours per day, Monday to Friday
- OR
- Two 10‑hour shifts (Monday & Tuesday)
- Promote and retain products and services.
- Handle customer retention and sales inquiries.
- Deliver excellent customer service over the phone.
- Negotiate and process save/service order requests.
- Interact with customers patiently, tactfully, and efficiently.
- Clearly explain applicable fees and adjustments.
- Offer tailored product and service options based on customer needs.
- Demonstrate active listening and follow structured call flows.
- Prior experience in customer retention or sales.
- Previous call center experience is required.
- Strong communication and negotiation skills.
- Ability to work onsite and adhere to training and shift schedules.
Associate
Employment typePart‑time
Job functionCustomer Service
Industries
Consumer Services
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