Restoration File Coordinator

Restoration Job File Coordinator

Join to apply for the Restoration Job File Coordinator role at SERVPRO Team Toft.

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

• Monitor all active job files daily for documentation accuracy and compliance.
• Coordinate with production crews to ensure field documentation is complete and timely.
• Maintain an accurate Work-In-Progress (WIP) board.
• Create or review estimates based on scope notes and site photos.
• Perform internal audits of job files prior to final upload and submission.
• Monitor and ensure all client-specific program requirements are met.
• Review timestamps, photos, and supporting documents to maintain key performance metrics (KPMs).
• Coordinate with accounting for final invoicing after job close-out.
• Communicate effectively with both internal team members and external stakeholders.
• Assist other departments as needed.

• High School Diploma or GED is required.
• 1 or more years of office coordination, estimating, or insurance experience preferred.
• Experience in restoration, construction, or insurance industries is a plus.
• Strong Customer Service skills and professional communication abilities.
• Ability to multitask in a fast‑paced, high‑volume environment.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to quickly learn and master proprietary and industry software.
• Familiarity with Xactimate or insurance claims management systems is helpful but not required.
• Ability to successfully complete a background check.

• Starts on Day 1: 6 Paid Holidays; PTO up to 11 days earned starting out, accrued based on hours worked.
• Starts 1st of the Month After 60 Days: 50% Employer‑Paid Health Insurance for employee through Blue Cross and Blue Shield; optional Vision, Dental, and Aflac plans available.
• Starts After 6 Months: 401(k) company match up to 4%;
  Profit sharing.
• Starts After 1 Year: $1,000 Anniversary Bonus every year.

Full‑time, Monday through Friday. Flexible between 7:00 a.m. and 5:00 p.m. Office environment. Mostly sedentary with occasional lifting of files or office supplies.

Competitive hourly rate based on experience.

All offers of employment with SERVPRO of Omaha Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I‑9 and electronic employment verification process. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.