Teller, Customer Service​/HelpDesk

Teller I – First Interstate

Location:

Wall, SD branch.

The Teller I will be responsible for daily teller transactions in both the lobby and drive‑up locations of the branch. The position delivers outstanding customer service and develops client relationships by recognizing referral opportunities for additional retail products and other lines of business.

• Provides customer account services by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks and savings bonds.
• Answers customer's questions in person and/or on the telephone.
• Records customer account transactions by logging cashier checks, traveler's checks, and other special services; preparing currency transaction reports.
• Cross‑sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customer needs; directing customers to a branch representative.
• Completes special customer requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe‑deposit box procedures.
• Reconciles cash drawer by calculating cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to the Teller Group Leader; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual‑control functions; maintaining customer traffic surveys; auditing other teller currency; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential, cautioning others regarding potential breaches.
• Improves teller job knowledge by attending training sessions.
• Contributes to customer service and bank success by welcoming related, different, and new requests; helping others accomplish job results.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle sensitive confidential information.
• Excellent mathematical aptitude.
• Excellent communication skills both written and verbal.
• Strong interpersonal skills.
• Excellent writing and communication skills with strong attention to detail.

• High School Diploma or GED required.
• Experience in a cash handling role preferred.

• Dexterity of hands/fingers to operate computer keyboard and mouse – frequently.
• Handling – frequently.
• Hearing – frequently.
• Lifting – occasionally.
• Sitting – occasionally.
• Standing – frequently.
• Talking – frequently.
• Walking – occasionally.
• Noise Level – moderate.
• Typical Work Hours – vary based on scheduling/business need.
• Regular and Predictable Attendance – required.

Competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $XX.XX to $XX.XX per hour (in CO & WA) and depends on a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills and experience, education, and geographic location. Benefits include medical, dental, vision, short‑term and long‑term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hour worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

Entry level

Full‑time

Finance and Sales

Banking