Front Desk Associate

Overview

Join to apply for the Front Desk Associate role at ExplorUS
. This position is at Badlands National Park and involves welcoming guests, handling front desk duties, and providing information about tours and park attractions.

Base pay range: $15.00/hr - $17.00/hr

Note:

This range is provided by Explor

US. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Provide relevant information for guest tours and park-sponsored programs in a professional and accurate manner.
• Present guest programs with a positive demeanor to enhance the guest experience.
• Manage guest reservations and room assignments, accommodating special requests within the company’s rate structure and policies.
• Respond calmly and professionally to guest complaints and escalate to management when necessary.
• Keep front and back office areas organized and clean.
• Communicate with emergency responders when necessary in a calm and effective manner.
• Prepare daily deposits and follow all cash handling procedures.
• Assist other team members by sharing knowledge of the Park and surrounding area.
• Other duties as assigned.

• Provide excellent customer service to meet and exceed customer expectations.
• Present a positive image of the company in an upbeat, professional manner.
• Ability to work a variety of day, night, weekend, and holiday shifts.
• Ability to work independently.
• Strong communication and interpersonal skills with the ability to interact positively with many personality styles.
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Minimum 1 year front desk/room registration experience;
  National Park/Resort experience preferred.
• Qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Hospitality

Referrals increase your chances of interviewing at Explor

US by 2x.