AI Capability Lead, WRB AI Chapter

Job Summary

We are seeking an Agile Product Owner to lead a cross-functional team in designing, developing, and deploying AI solutions for our wealth and retail banking sectors. You will bridge business stakeholders, users, and technical teams to ensure AI solutions deliver maximum value and align with strategic goals.

The ideal candidate should understand AI concepts, technologies, and practical applications. Experience in LLM platforms & API integrations, customer experience optimization, managing RAG (Retrieval Augmented Generation) pipelines, model calibration, and model evaluation is essential. You will work on models across English, Traditional Chinese, and Simplified Chinese languages.

Key responsibilities include defining and communicating the product vision and strategy for AI solutions, developing language models and collaborating with stakeholders to gather requirements and prioritize features. You will maintain the product backlog, lead sprint planning, and ensure the team understands tasks and objectives.

You will oversee the design, development, and deployment of AI solutions, ensuring they meet quality standards and deliver value. Writing clear user stories, focusing on customer experience optimization, and ensuring seamless platform integration are crucial. Tracking and analysing product performance metrics to make informed decisions is also essential.

Prior experience in Generative AI, Predictive Analytics & Machine Learning, Natural Language processing (NLP) and emerging technologies, running proofs of concepts, driving pilots, and product evaluations using innovative client engagement technology shall be a huge plus.

• Owns the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration.
• Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products,and drive its adoption.
• Creates a transparent, clear, and easy to understand product vision.
• Owns the ‘WHY’ and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organization’s overall goals and ambitions.
• Inspires the squad to continuously thrive in a growth mindset.
• Sets goals for the squad and create actions plans to target for timely delivery.
• Owns, maintains & constantly optimizes the product roadmap & product backlog.

• Act as an agile Product Owner to develop new AI solutions to drive key wealth and retail banking strategic objectives.
• Work closely with cross-functional teams, including technology, design, and business stakeholders, to deliver innovative AI solutions.
• Using tools like ADO to own and manage the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment.
• Constantly take feedback, iterate, and improve platform and its adoption.
• Previously defined product requirements and development roadmap based on functional expertise.
• Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders.
• Conducts pre-go-live demos for stakeholders and align necessary support functions to ensure a smooth transition and go-live.
• Conducts regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products. Take learnings and share with the wider PO community.
• Research vendor offerings, evaluate and make best recommendations.

• Clearly aligns squad OKRs & KPIs with stakeholders and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
• Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
• Identifies and maps the data sources required to validate and measure the performance of the features.
• Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics.
• Translate data insights into prioritized product improvements.

• Coaches & mentor squad…