Lead, S2B Platform Services

JOB SUMMARY

• In Standard Chartered Bank’s Corporate & Investment Bank (CIB), our ambition is to be digital-first, making banking simple, 24/7, through our Straight2bank (S2B) Digital platform that serves our global clients across our 50+ footprint markets.
• The lead Product Owner (PO) of S2B Platform Services is a role in the Transaction Banking’s Digital Channels Solutions (DCS) team.
• As the lead PO you will work with the Head of Digital Platform Services to define and execute the Digital product strategy, roadmap and delivery for post‑onboarding and ongoing servicing and maintenance journeys, enabling CIB clients to independently manage users, entitlements, mandates and service configurations in a secure, compliant and scalable manner.
• The role partners closely with Cash, Trade, FM, Operations, client servicing, compliance, technology and country/cluster teams and collaborates with a cross‑functional team of product managers, designers, engineers, and other business stakeholders to deliver a best‑in‑class platform experience for our CIB clients.
• The role is responsible for delivery of agreed outcomes on standard metrics/scorecards e.g. Digital adoption, CSAT, service levels, product management objectives and key results (OKRs).

• Define and drive the strategic direction for Digital maintenance and Client Self‑Administration (CSA) client journeys on Straight2bank. Own the product vision and multi‑year strategy for the above to be used by both clients and internal users (operations, servicing teams).
• Translate digital channels strategy into clear product outcomes (client experience, STP uplift, client adoption).
• Drive reusability strategy ensuring these capabilities can be leveraged across cash, Trade, FM products and can cater to both internal and external facing journeys.
• Influence senior stakeholders on investment decisions, scope trade‑offs, go‑to‑market plans and roadmap alignment.
• Define success metrics and value measures aligned to strategic objectives.

• As a lead Product Owner, you will translate business strategy into clear product outcomes aligned to TB client servicing goals. You will work with talented team members across Product Management, Technology and client service partners to develop your product all the way from a conceptual stage to the product launch.
• Drive client adoption of digital self‑serve capabilities reducing reliance on operations and TB SAT teams.
• Build global platform capabilities incorporating country and regulatory requirements.
• Manage stakeholder expectations across business, TB servicing, operations, product, technology, second lines and ensure robust risk and issues management.
• Support regulatory remediation and audit commitments impacting S2B Platform Services.

• You will have a key role in building innovative product capabilities, influence change, commercialize capabilities and enable our S2B Digital Platform Services in 50+ countries. You will be responsible to take the ideas through implementation in Agile Methodology as a “Product Owner”. You will continuously evaluate the ever‑changing financial ecosystem and related emerging technologies in collaboration with our technology partners.

• Engage internal stakeholders and teams across CIB Business and Operations, DCS Technology, Compliance, Governance, Risk Management and Cybersecurity to align on the strategic development of end‑to‑end digital client journeys.
• Own, refine and deliver the product roadmap for S2B Digital Platform Services that include Digital maintenance and Client Self‑Administration (CSA) client journeys.
• Participate in the industry benchmarking exercises to obtain objective, data‑driven insights that informs strategic product planning.
• Ensure healthy product backlog by getting into the details of existing capabilities, understand client needs and usage, ascertain business relevance and come up with a product release plan.
• Ensure omni‑channel strategy by capturing client requirements across interactive and non‑interactive channels and partnering with the Open Banking Ecosystem product team on key priorities and aligning to their product roadmaps.
• Dem…