End User Support

We are looking for a proactive and customer-focused End User Support specialist to join our team in Mission, United States. If you have a passion for technology and enjoy helping others solve their IT challenges, this is the perfect role for you! You'll play a key part in ensuring seamless operations by providing hands‑on technical support to our staff.

Location: Mission, United States
Work Mode: Work from Office
Role: End User Support

• Resolve technical issues related to network interruptions Install and configure computer systems and applications within the company.
• Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Maintain a working log detailed all required system updates, as well as the date of completion
• Act as the escalation for all computer and system related concerns from clients or other employees that cannot be resolved by the Service Desk.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

• 1 year of relevant functional experience in similar roles
• Exceptional customer-facing skills
• High school Diploma, currently studying something related to IT field

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs

• Accept constructive criticism and customer feedback regarding their experience with software or IT services Good experience working with different operating systems including Windows and Mac OS

• Ability to prioritize and manage several milestones and projects efficiently

• Professional written and interpersonal skills are essential when communicating with customers and clients