Branch Manager - Flandreau Branch

Branch Manager – Flandreau Branch

The First National Bank in Sioux Falls seeks a Branch Manager for our Flandreau Branch.

The Branch Manager provides leadership and direction for the branch and its team, fostering a culture of excellence and accountability. This role is responsible for driving branch performance through coaching, mentoring, and the consistent application of the Bank’s Sales and Service Philosophy and service excellence standards. The Branch Manager oversees all aspects of branch operations, including daily staff supervision, sales management, customer service, deposit and consumer credit decisions, and marketing and business development initiatives.

The position may also include responsibility for commercial lending and/or real estate origination, depending on the branch’s needs.

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

• Provide training, coaching, development, and motivation for bank personnel.
• Lead branch in all aspects, including customer service, human resources, administration, and sales practices in accordance with bank’s objectives.
• Locate areas of improvement and leverage growth opportunities.
• Evaluate staff’s performance and provide feedback through consistent and ongoing coaching and communication.
• Know how their role fits into the strategic plan of the bank and their department.
• Hold regular one‑on‑ones, quarterly conversations, and team meetings.

• Fully understand the products and services that are applicable to their role and recommend those products to customers when appropriate.
• Proficiently explain and cross‑sell banking products and services to clients based on their needs.
• Process applications for deposit accounts, loans, credit cards, and safe deposit boxes.
• Lead by example in sales and referrals for the branch in accordance with bank objectives.
• Responsible for the growth of their assigned portfolio and that of their direct reports.
• Create a culture that leads to world‑class customer service by exceeding customers’ expectations and building brand loyalty.
• Represent the bank in a positive manner in the community and encourage prospects to become customers.
• Handle escalated customer concerns.
• Strive to meet goals set for them and for their overall team.
• Share knowledge with others to bring out the best in the team.

• Follow guidelines, policies and procedures of the bank to keep errors to a minimum.
• Prepare documents when opening or changing accounts, obtain necessary signatures and process paperwork accurately and efficiently, including timely correction of errors.
• Collect and input accurate information from clients.
• Identify errors quickly and remediate efficiently.
• Use solid judgement when making decisions and keep the Bank’s policies, procedures, and reputation in mind.
• Handle exceptions well, documenting with proper approval.
• Stay current with changes to Bank policies and procedures, ensuring branch personnel understand and follow them.
• Process internal paperwork through check‑off team, correcting any errors promptly.
• Ensure quality control of new accounts and customer transactions.

• Recruit and determine eligibility by interviewing qualified candidates to hire for open positions.
• Ensure that all audit and compliance standards are met for the branch.
• Maintain branch facilities and work with the Maintenance Team to address any facility issues.
• Ensure surprise audits of cash drawers are performed.
• Manage security of the branch, including issuance of keys, management of dual control, and following security procedures.
• Train, coach, and supervise branch teammates.
• Approve PTO and create schedules for staff to meet customer expectations.

Secondary education in a related field preferred. Four or more years of relevant work…