General Manager - Campground Job Interior South Dakota USA,Management

INTRODUCTION TO ROLE

The General Manager (GM) position is a comprehensive professional role in which the leader will assume full reporting responsibility for an upscale campground and RV Resort. At Blue Water, our property leaders have three main goals: take care of your people, wow your guests, and manage your business. This role will provide direct oversight and strategic direction for all aspects of the operation, including amenities and lodging.

This position is best suited for a resourceful and creative individual motivated by employee and guest engagement and by achieving goals.

Benefits eligibility:

Full-time roles are eligible for Health benefits, 401K, and property discounts

Bonus eligibility:

Up to 10%

WHO WE ARE LOOKING FOR:

The ideal candidate is an independent self-starter and a strategic thinker who can see the big picture while rolling up their sleeves to manage the day-to-day minutia. The GM must operate effectively in a fast-paced, guest-focused environment and communicate orally and in writing to various audiences. Strong business management acumen is required, including the ability to manage and report on financial results and to utilize multiple systems and technologies proficiently.

As the GM, you will lead and champion all aspects of property assets and resources, including staff, property, buildings, and amenities. You will also provide exceptional guest service and regularly coach property staff on best practices for delivering it. You will act as the face of the property and as a conduit for your goals and objectives for employees and guests.

WHAT

YOU'LL DO:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined below.

Taking Care of Your People:
- Provide outstanding leadership to drive and motivate the team. This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
  
  Ensure effective staffing and scheduling to achieve appropriate coverage and maximize labor efficiency, including non-traditional workers such as international exchange students (J-1), work campers, seasonal employees, interns, and others.
- Oversees time and labor management processes, ensuring accurate tracking of employee hours, compliance with wage and hour laws, and effective scheduling. Implements best practices for labor cost control, monitors attendance patterns, and adjusts staffing levels as needed to optimize operational efficiency and maintain productivity.
- Actively champions and executes human resource management strategies related to payroll and benefits, onboarding and offboarding requirements, adherence to company policies, employment laws (federal and state), and various other state and federal compliance and regulatory guidelines. Works collaboratively with People Operations Partners to ensure the timely and appropriate execution of human resource matters. Ensures fair and consistent treatment and management of team members.
Wowing your Guest:
- Train and motivate team members to deliver an exceptional guest experience. Establish and maintain optimal property conditions, including cleanliness, maintenance, and aesthetic appeal, and hold team members to high-quality standards.
- Resolve and address guest concerns and complaints, and seek opportunities to engage with guests.
- Oversee and administer guest service portals, tools, and resources, including guest communication applications, social media, online review platforms, satisfaction surveys, and on-site tools.
- Works collaboratively with the Revenue Generation team to ensure pricing strategy, promotions, offers, and events meet and exceed profitability goals through effective sales, advertising, marketing, and revenue…