Parts Specialist

Purpose

This position is responsible for providing exceptional customer service while supplying customers with timely & accurate information regarding accounts, products, rates, & services offered.

Responsibilities

• Providing excellent customer service to service department, counter & phone customers

• Provides recommendation for sales of additional related or needed parts or accessories

• Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status

• Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise

• Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor

• Assists with preparing and maintaining professional showroom image and merchandise displays

• Assists in keeping parts department clean and orderly

• Routinely lifts items weighing up to 50 lbs