Chief Nursing Officer

Position Summary

Under the administrative direction of the Chief Executive Officer (CEO), the Chief Nursing Officer (CNO) serves as the highest-level senior manager over various nursing‑related patient care departments/units within Greater El Monte Community Hospital. The CNO manages, directs, plans and coordinates the functions and activities of assigned areas; oversees and administers assigned patient care programs and services; assists the hospital’s CEO and hospital’s Board of Directors and other corporate administrators in the development, formulation and implementation of hospital strategic plans and serves as part of the hospital’s senior management team.

The CNO may act for the Chief Executive Officer in his/her absence; provides direct input regarding the organizational structure of the hospital; provides expert professional assistance to hospital executives regarding nursing‑related matters; and performs other related duties as assigned.

Participates in executing administrative decisions as these functions relate to and impact the provision of total patient care. Works collaboratively and cooperatively with all departments and with members of the Medical Staff to accomplish the strategic goals and to achieve and enhance the mission of Greater El Monte Community Hospital. Creates and maintains an ambiance that encourages, practices and exudes the best efforts of professional nursing standards.

Promotes efficiency through sound and effective cost measures with a primary focus on providing quality health care.

This position requires the full understanding and active participation in fulfilling the Mission of Greater El Monte Community Hospital. It is expected that the Chief Nurse Officer demonstrates behavior consistent with the Core Values. The Chief Nurse Officer shall support Greater El Monte Community Hospital’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).

Tasks/Duties/Responsibilities

The incumbent provides executive‑level leadership for the nursing department and patient care. The incumbent directs services in all areas/departments where nursing care is provided. In coordination with Nursing Services Department Managers and Directors ensures appropriate nurse staffing and clinical care is provided per regulatory and hospital policies. Establishes and directs the nursing model; reviews and evaluates administrative and clinical nursing procedures within the hospital;

directs and oversees the development and implementation of clinical and operational policies, procedures and standards, including quality assurance activities, for assigned areas; initiates change as needed. Works collaboratively with Human Resources (HR) and Recruitment. Adheres to HR policies and procedures, Compliance with Code of Conduct, Work Rules, and Policy 402 - Policy Against Discrimination Harassment and Retaliation. Establishes and communicates clear objectives and goals for the staff of the nursing department.

Monitors patient satisfaction scores regularly to ensure that Greater El Monte Community Hospital meets the goal of acquiring and maintaining a HCAHPS score above the California average. Addresses patients’ complaints timely and effectively. Ensures that all nursing department and employees adhere to established patient satisfaction programs. This position participates with members of governing board, medical staff, administrative team and hospital management in strategic planning.

The incumbent assures cooperation among clinical and support departments to meet patient care needs, establishes formal mechanisms for interdepartmental communication. This position participates in community activities. The incumbent is responsible for…