Graveyard Customer Service Representative - CA

Graveyard Customer Service Representative - CA

Join H  Energy Group to support daily store operations while upholding a commitment to exceptional customer service. This role involves cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.

$16.50/hr - $17.50/hr

Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) serves as the face of H  Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.

Customer Service Excellence

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”).
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance.
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement.
• Represent the company with professionalism in appearance, communication, and conduct.

Cash Handling & Register Operations

• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions.
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy.
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures.
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions.

Store Presentation & Merchandising

• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing.
• Maintain signage, promotional materials, and pricing accuracy.
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
• Keep the sales floor, counters, and displays neat, clean, and clutter‑free.

Food & Beverage Handling

• Prepare and maintain all self‑serve and ready‑to‑eat food and beverage stations (coffee, fountain, roller grill, etc.).
• Follow all food safety, sanitation, and temperature guidelines.
• Clean and sanitize equipment regularly to ensure quality and compliance.

Maintenance, Cleanliness & Safety

• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal.
• Refill windshield washer stations, paper towels, and squeegees at the pumps.
• Follow all safety procedures and emergency response protocols, including knowledge of shut‑off systems.
• Report equipment malfunctions or safety hazards immediately to management.

Additional Duties

• Adhere to the station  shift duties checklist for assigned shifts.
• Understand and assist with car wash operations (if applicable).
• Perform other job‑related duties as assigned by management.

• High school diploma or equivalent preferred.
• Previous experience in retail, food service, or customer‑facing roles preferred.
• Basic knowledge of POS systems and cash‑handling procedures.
• CPR and First Aid training a plus.
• Strong communication skills and the ability to work effectively in a team environment.

• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast‑paced setting.
• Self‑motivated and dependable, with strong follow‑through and attention to detail.
• Able to follow direction, take initiative, and maintain professionalism under pressure.
• Comfortable using computers and POS systems; basic Microsoft Office skills a plus.
• Flexible availability, including nights, weekends, and holidays.

• Frequent standing, walking, bending, and lifting up to 50 lbs.
• Requires use of hands, arms, and vision to operate POS systems and restock merchandise.
• Must be able to work both indoors and outdoors in various weather conditions.
• Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment.
• Must be able to communicate clearly and effectively in person and over the phone.
• Reasonable accommodations will be provided as required by law.

12:00 AM - 8:00 AM (Graveyard Shift)

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Other
• Industry: Retail